Before I came into Spa industry, I thought that massage is just simply to press hard on certain muscles to create relaxation or to knead off muscles tension and stiffness. Thus, I always worried that I did not provide enough pressure to make my customers feel good. Back then, I was still a beginner and a very naive and obedient Shiatsu practitioner.
Until one day, my boss assigned me to treat a middle age lady in a quiet afternoon. As usual on that day, I politely led her to a dimly lit cubicle with background spa music and she laid down with her comfortable attire. As it was my first time attending to her, I was very careful and detailed. Once she laid down, I covered her with 2 fluffy terry towels and began to warm up her back with multiple long strokes. I tried not to press too hard on her as I noticed that she was quite a skinny lady. After about 20 minutes, I suddenly heard a sniffing sound from her and I thought it was cold so I gently lower down my head and whisper softly beside her,
Me: Sorry Madam, is it too cold? Should I increase the room temperature and get you some tissue paper?
The lady kept quiet and she sniffed even louder and suddenly her shoulder were shaking and started crying. I was shocked and lost. As not to alarmed other customers as the cubicle was only separated by a curtain. I spoke softly and asked,
Me: Are you ok Madam? Do you wish to sit up?
I gave her some tissue paper and when to fetch a glass of warm water for her.
I was a little panicked as I have totally no idea, which pressure point I have learnt that pressed to trigger such "disaster". I ran to the office to look for my boss and my boss came with me to the cubicle and seek for an answer. I left my boss to handle it and I waited in the office anxiously...
After 20 minutes of "counselling" from my boss, I supposed she has calm down and felt much better. I could tell she was a little embarrassed so she just nodded at me, walk to the door and left . My boss came to the office and I couldn't wait to know what actually happening here in cold sweat. Was it my fault? Apparently, she was having some personal issue and she herself couldn't explain why I triggered her to suddenly feel emotional when I was kneading and stroking her during massage. My boss explained such situation do happen as at that point of time she was very troubled and vulnerable, at the same time she was in a totally soothing and comfortable environment. What she needed most was just some comfort or console and so "luckily" I did what she needed at that moment. Her emotions just released without warning. My boss, praised me for what I have done. Phew! I was so relieved as I could hear my heartbeat before my boss came to the office. I thought I was the one who needed "counselling" after her.
From this incident, I realized that massage is not always about fixing someone physically, in fact sometimes it can be so powerful that it actually fixed someone emotionally. We all need comfort and compassion especially when we are stress, trouble or sad. Don't we?